USA,CAN:1-888-669-4439 UK:0-888-134-9887

Customer Service

Shipping & Delivery
Delivery from factories to us may take 2-3 days so usually we will ship your item out in about 3 business days after payment received. As factories don’t work on weekends, handling time may take 4-5 business days for order placed on Friday. Once wig is shipped out, we will offer tracking number via email. For custom made order, we will need 28 or 35 days to produce the item and then dispatch it.
Privacy & Security is aware that the security of your private information from the use of our website is an important concern. We take the protection of your personal data very seriously. Therefore we would like you to know what data we maintain and what data we discard. With this privacy notice, we would like to inform you about our security measures.
Returns & Replacements

1. If you are not satified with the wig, you can exchange the eligible item for FREE! will waive the return shipping charges (10 dollars) for the first time. If you need to exchange the eligible item twice or above, all other extra fees including postages are on you. Our postage and handling is about $20-$30.

2. The same transportation information and transportation methods and commit your original order to help you apply for exchange of order, unless specified

3. Any balance remaining after your exchange will be refunded to the PayPal account submitted with your original order.


Placing an order is quick and easy with Hairextensionbuy. There's no need to create an account first. You will create your account during the checkout procedure when you place your first order online.
Adding Items to Your Shopping Cart

When shopping in a particular product category like "Clip in Hair Extensions", you will find more information about a specific product by clicking on the name of the item or the Picture. To add items to your Shopping Basket, simply click 'Add to Cart' while viewing the item you wish to purchase. To continue shopping and browsing, simply turn to the other pages until you're finished shopping. You can access the contents of your Shopping Cart at any time by clicking the 'Proceed to Checkout' icon at the top of every page of our store. Keep in mind that your Shopping Basket isn't permanent. If you put things in your Shopping Basket and leave the site without checking out, your Shopping Basket will be emptied and the items will be put back on the shelves.

Payment, Pricing & Promotions

When you choose to see through paypal or credit card, you will be with the official website of paypal automatically or you need to enter your credit card information and then you can login to your paypal account to send the payment or your credit card will be automatically if you'd like to pay by debit card, master card or any other card, please select paypal payment paypal can accept almost all of the card if you don't have a paypal account, please don't worry, you can directly pay paypal with your credit card on the site without the safest and most convenient way to pay paypal account, paypal can protect you from any fraud

Any questions please check at or contact us at
Viewing Orders
1. Click "Track Order" on the top of our home page.
2. Input your order number and search
3. Then the Order Status, Tracking Number and Shipping Service will be shown.
4. You can use the tracking number on the following tracking links to find the tracking status.
Updating Account Information
You can sign in your account then update your account information.