1.What is lace wig?
A lace wig is a hair system that creates the illusion that the hair has naturely grown from the scalp.Each strand of hair is meticulously hand tied on a sheer swiss lace cap to creat a lacewig.Lace wigs come in many different textures,colors and lengths.They can be custom ordered for a perfect fit or purchased in sizes small,medium or large.
2.How do I care for my wigs?
It is important to use proper hair care products.We carry the nearly Nature line formulated just for cut hair.Also,when not wearing your unit,,wash it and store it,With your lace wigs purchase,We include care instruction for you.
3.Is the wigs made of pure human hair?
YES. All of our lace wigs are made of 100% Indian Remy human hair and you can treat it as your own hair.
4.How long I can expect the wig to last?
The life of your wig will depend on your use and care of it. If handled properly, it should last you about 6 months before needing hair added or a repair. If used as your main form of hair replacement and you are using daily, it is realistic to expect it to last 3-6 months before needing a repair or hair added.
5.What form of payment do you accept?
We accept Certified Check,Cash,Mastercard,Visa,Bank Debit Card,Paypal,Discover,American Express,Money Gram and Western Union.
6.If I place an order today, when will I receive it?
Normally we need 3 business days to process your order and if you choose the free shipping, it will take another 5-10 business days to reach you. DHL/Fedex 4-7 business days and UPS are 2-5 business days. I am sorry at present we don't offer overnight shipping.
7.Is it safe to order from this site?
Secured Shopping
To ensure your shopping experience is safe and secure, our site is designed to use 128–bit Secure Socket Layer (SSL) encryption. This encryption keeps your personal information, including your credit card, secure from theft. Our site is also actively monitored 24x7 to make sure that we are always open, safe and ready for shopping.
VeriSign Certification
1) VeriSign Authentication Services is the SSL Certificate provider of choice for over 93% of the Fortune 500 and 97 of the world's 100 largest SSL-using banks.
2) The VeriSign seal is viewed up to 650 million times a day on more than 100,000 web sites in 165 countries and in search results on enabled browsers as well as partner shopping sites and product review pages.
3) VeriSign Authentication Services has issued over 2 million VeriSign? Identity Protection (VIP) credentials to consumers for strong authentication on a network of leading Web sites.
8.What are your exchange and refund policy?
How to Exchange
Only eligible wigs can be exchanged. When you want to exchange the wig, please contact us first about the problem you met, we will try our best to solve it. If your problem can't be solved without exchange, we will be happy to accept it and add your name in our exchange system. You can then send the item back to the address on the original shipment. Exchange without contacting will be charged 10% handling fee.
Exchange Policy
1) If you are not happy with the wig, you can exchange the eligible item for FREE! fashionlacewigsale.com will waive the return shipping charges for the first time. If you need to exchange the eligible item twice or above, all other extra fees including postages are on you. Our postage and handling are about $10-$20.
2) The same shipping information and shipping method submitted with your original order will apply for your exchange order, unless specified.
3) Any balance remaining after your exchange will be refunded to the PayPal account submitted with your original order.
Expedite the Exchange Process (Cross-ship)
Need your exchange product now? Place a new order online or email service@fashionlacewigsale.com . We will ship your new product without delay if you agree to have the new purchase paid with PayPal. Indicate the new order number on the Exchange Request Form and when we receive and process the eligible returned product, we'll issue a full refund.
How to Return
Only eligible wigs can be returned. Please contact us first about the problem you met, we will try our best to solve your problem. If your problem can't be solved without return, we will be happy to accept it and add your name in our return system. You can then send the item back to the address on the original shipment. Return without communication will be rejected.
Return Policy
1)We gladly accept returns on all eligible products, if it is our defect, such as the size, style, length,material, cap construction or color doesn't match the description. We do not sell refurbished or previously owned products.
2)Care and styling product, accessories, liquids, special order items are ineligible for return.
3)The money will be refunded to the PayPal or credit card account submitted with your original order.
